The Shin Nihonkai Ferry from/to Otaru Port is a significant maritime link connecting Hokkaido with Honshu, offering a unique travel experience that blends transportation with a mini-cruise. It's particularly valuable for those traveling with vehicles, providing an alternative to domestic flights and allowing for a more relaxed pace of travel across the Japan Sea.
Visitors frequently praise the comfort of the cabins, especially the deluxe options with balconies, and the overall cleanliness and reliability of the ferries. Many highlight the opportunity to unwind and enjoy the sea journey, with amenities like public baths (sento) offering ocean views. The ability to transport personal cars is a major draw for those exploring Hokkaido by road. However, recurring concerns include the quality and variety of food in the onboard restaurants, with some finding it overpriced or uninspiring. Another common point of frustration, particularly for international travelers, is the limited English communication among staff and the lack of comprehensive English information, which can lead to misunderstandings regarding boarding procedures, cancellations, or onboard services.
To make the most of your ferry trip, consider booking a higher-grade cabin like a Deluxe A or Tourist 'B' for increased comfort and privacy; many reviewers suggest the small extra cost is well worth it. Be prepared for potentially slow Wi-Fi, and if you rely on internet access, consider bringing a portable Wi-Fi device or using smartphone tethering. It's highly advisable to bring cash for onboard purchases, as card payments are not always accepted, and some staff may be unhelpful if you forget. Pack some snacks and drinks to supplement the onboard food options, especially if you have specific dietary preferences. The journey can be long (20+ hours), so bring entertainment like books or downloaded movies. If prone to seasickness, take preventative measures, as rough seas can occur, especially in winter.
The Otaru Port terminal is located at 7-2 Chikko Katsunai Pier. While the ferry itself offers a comfortable journey, transportation upon arrival in Otaru can be challenging, especially late at night. Reviewers note that public transport options might be limited or non-existent after late evening arrivals, making taxis the only viable option for reaching the city center or your accommodation. If you're not traveling with a car, arrange for a pick-up or be prepared for a taxi fare. Check the ferry schedule carefully for arrival times and plan your onward journey in Otaru accordingly.
Common complaints revolve around the food quality and the language barrier. To mitigate these, bring your own snacks and drinks, and use translation apps or have key phrases ready if you don't speak Japanese. Be aware that delays can occur due to weather conditions, particularly in winter, so factor this into your travel plans. Always double-check boarding times and any last-minute changes, as communication about these might not be readily available in English.
